Frequently Asked Questions

Everything you need to know about shopping with BENU Gyógyszertár Webshop

What are your shipping options and delivery times?

We offer standard home delivery and pickup at designated BENU pharmacy locations. Orders are typically processed within 24 hours and delivered within 2-3 business days across the country.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.

What is your return policy for personal care and health products?

For hygiene and safety reasons, we can only accept returns on unopened and sealed products within 14 days of purchase. If a product is defective, please contact our customer service immediately for a replacement.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), PayPal, and cash on delivery. You can also pay via bank transfer for larger wholesale orders.

Are the products sold on your webshop authentic?

Yes, all products available at BENU Gyógyszertár Webshop are sourced directly from authorized manufacturers and distributors, ensuring 100% authenticity and compliance with health regulations.

Can I change or cancel my order after it has been placed?

Orders can be modified or canceled as long as they have not yet entered the shipping phase. Please contact our support team as soon as possible if you need to make changes.